IT Project management – Fine tuning our expertise on a daily basis.
At Davo Technology Group, project management is at the heart of our daily work. From simple software installations, desktop upgrades, mitigating security risks, migrating from an old server to a new one, training your employees, restoring lost data due to unforeseen disasters, implementing new security protocols to completely new network design from the ground up, our passion, drive, expertise and experience allows us to provide to our customers with the sense that their needs are in capable hands.
Support services
- Complete PC and Apple computer support, security management, software support
- Help Desk Support – remote support via phone/ internet (Click here to contact us)
- Systems Administration – management of your server (s) environment whether on site, or in a datacenter
- Service level agreements for critical systems and applications
- Printers and multifunction devices
- Security – management of both hardware and software solutions
- Network equipment – active management of switches, routers and wireless devices
- Internet services
- Multi-Function Center (printer, scanner, fax, copier) products lease programs
- IT audit during ISO certifications or financial audits
- Software application support
- VPN connectivity
- Mobile device support
Ticketing system
In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required.
Onsite and remote support
We offer a complete technical support on site or even remotely. No matter what the issue, we can troubleshoot any IT problem you might have whether software related or hardware. We work with you until the problem is solved.